The customer employee relationship is important, fore-most because it contributes to the success of the service. The key to efficiency, is dividing the focus equally between the customer service and the internal service.
Tmurot's advanced technology enables them to evaluate their customer's interfaces and put their efforts into various efficiencies.

Due to products becoming more complex, the internal service has to become more organized which in turn will have a positive effect on the employees’ efficiency and well being.
The quality of the internal work conducted in the organizations nowadays is a necessary and important precursor for the organizational strength and success. Products are becoming more and more complex and involve a great number of disciplines, organizational properties and their coordination.
The quality of the interface operation usually depends on the management of middle management. The way interfaces function affects the organization’s strategic abilities to produce qualitative products in an efficient and timely manner. It also affects the employees’ daily work experience, which is critical to employee motivation.